Get in Touch With Us
This page tells you how to reach the editorial team at Online Casino Sites, what we can realistically help with, and where a question is better directed at a casino operator, a state regulator or a support organization. If your message is about a specific payout, bonus term or withdrawal delay, reading the sections below first will usually get you a faster and more useful answer.
Email us
Email is the only channel we operate. Write to [email protected] and a member of the editorial team will read your message. We do not publish a phone number, and we do not run live chat — we would rather answer carefully in writing than quickly by voice.
To help us respond properly, include the page you were reading, the casino brand involved, your state of residence if the question touches legality or availability, and the date you saw whatever you are asking about. Terms on casino pages change without notice, so a date matters more than people expect. Never send us passwords, full card numbers, Social Security numbers or copies of ID documents. We do not need them and we do not want them.
Commercial disclosure
Some links on this site are commercial. If you open an account with a brand we list, we may earn a commission from that operator. That arrangement pays for the research and does not decide who appears, in what order, or what we say about them. Our editorial ratings are our own judgment of the published terms, not customer-review scores, and not something a brand can buy. If you think a page reads otherwise, say so in your email — that is exactly the kind of message we want.
What we can help with, and what we can't
| Message type | Can we help? | What to do |
|---|---|---|
| Corrections to a bonus figure, wagering requirement or payout claim | Yes | Send the page, the brand and what you believe is wrong. Include a screenshot date if you have one. |
| Questions about how a term works (RTP, volatility, max bonus bet, cashout caps) | Yes, in general terms | Ask directly. We explain the mechanic; we cannot interpret one operator's contract for you. |
| A pending withdrawal or a blocked account | No | Contact the casino's support desk first, then its licensed complaints route or the regulator in your state. |
| Recovering funds or reversing a loss | No | We hold no funds, no accounts and no influence over any operator's decisions. |
| Self-exclusion or closing an account | No, but we will point you | Request it through the operator and, where your state runs one, the statewide self-exclusion program. |
| Partnership, advertising or press enquiries | Yes | Introduce the company, the proposal and who you represent. Editorial placement is not for sale. |
Payout and withdrawal questions we get most often
Because the site's research centers on payout speed and the conditions attached to it, most reader mail lands in the same few places. Reading this may answer your question before you send it.
- "How long should a withdrawal take?" It depends on the method and on whether your identity check is already complete. Bank transfers and ACH payouts typically settle over business days; e-wallet payouts are usually the quickest once approved. Advertised timeframes are the operator's claim, not a result we have measured.
- "Why is my cashout smaller than my balance?" Bonus funds often carry a maximum cashout cap and a maximum bet size while wagering is outstanding. Breaching either can void winnings. Check the bonus terms, not the lobby banner.
- "Why do they want my documents?" KYC and identity verification are standard. Larger or unusual deposits can also trigger source-of-funds questions. Expect to supply ID and proof of address before a first withdrawal clears.
- "Can I use PayPal or a credit card?" Availability varies by operator and by state, and some card issuers decline gambling transactions outright. Verify inside your own account before depositing rather than trusting a generic payments page.
- "What does the site cost me?" Nothing. We charge readers no fee and run no paywall. What costs money is playing: minimum deposits, any fees your payment provider adds, and the stake itself, which you can lose.
Brands readers ask about most
Three names dominate our inbox, largely because their headline offers are the biggest and therefore the most misread. Here is the short version of each, including the part people miss.
Raging Bull — 410% up to $10,000 + 50 Free Spins
Our highest-rated listing at 10.0, and the one generating the most questions, because a four-figure headline number invites them. The offer is a percentage match: the $10,000 ceiling is reached only by depositing at a level most readers will not approach, and the 50 free spins are typically tied to named games rather than the whole library. The limitation worth stating plainly is that a match this large almost always arrives with proportionate playthrough and a maximum bet cap during wagering — the higher the match, the more carefully you need to read before claiming. New players only; terms apply.
Magician Bet — 101% No Wagering
Rated 9.9, and the one we point payout-focused readers toward when they email asking which structure is simplest. "No wagering" means the bonus is not locked behind a playthrough multiple, which removes the single most common reason a cashout gets refused. The trade-off is scale: 101% is a modest match next to the headline percentages elsewhere, and no-wagering offers commonly carry their own limits on stake size or the value that can be withdrawn. Simpler is not the same as larger.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Also 9.7, and included here because the free spins are tied to a specific title rather than left open, which readers either like or dislike strongly. A named-game spin allocation makes the value easy to calculate and easy to compare. The drawback is the flip side: if that game's style does not suit you, the spin portion is worth little to you personally, and the 375% match still carries wagering that must be cleared before anything converts to withdrawable cash.
Others in our listings
Uptown Aces (9.7, 600% for new players), Card Crush (9.5, instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (9.5, 250% deposit bonus up to 250 SC), BetUS (9.5, 200% up to $4,000 for new players), Amazon Jackpots (9.4, 4 posters plus 40 free SC plus a bonus wheel for $20), Slots and Casino (9.3, 500% up to $2,500 across three deposits) and Bets.FM (9.1, 225% deposit bonus up to 1 BTC plus 225 free spins) all appear in our comparisons. Note the differences in kind, not just size: some are cash-match offers in dollars, some are sweeps-style rewards denominated in SC, one is priced as a $20 purchase, and one is denominated in cryptocurrency. Those are not interchangeable, and questions about them are welcome.
Games and other product lines — what our answers cover
We research the full casino floor, so questions across it are fair game: slots and their RTP and volatility, progressive jackpots, blackjack, roulette, baccarat, live dealer rooms, the software providers behind the lobbies, random number generator certification, and how mobile casino apps differ from the browser versions of the same site. Several of the brands above also run product lines beside the casino — sportsbook markets, racebook and poker sections are common, and BetUS in particular is known first as a betting brand. Those sections often sit under separate bonus terms, separate wagering rules and sometimes separate wallets, so a casino bonus will not usually clear on sports bets. If you write to us about an offer, tell us which product you used it on.
Legal standing, eligibility and complaints
You must be 21 or over to gamble online in the states that license it, and legal online casino play is decided state by state, not federally. Federal law governs some payment and interstate wire issues; the license that actually authorizes a casino to serve you comes from your state's gaming regulator. An operator accepting sign-ups from your state is not the same thing as being authorized to serve it — always verify status with the state regulator before depositing. We do not assert any particular license status for the brands listed here, and we cannot confirm one for you.
If something goes wrong, the sequence is: the operator's own complaints procedure first, in writing, with reference numbers kept; then the escalation route its license requires; then your state regulator. Deposit limits, loss limits, session reminders and self-exclusion are standard tools and worth setting before you need them — third-party blocking software is another option. If gambling has stopped being entertainment, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline. No casino is ever completely safe, no withdrawal is guaranteed, and gambling is not a way to make money or fix a financial problem.
Common questions about contacting us
How quickly will I get a reply?
We aim for two business days. Correction reports get looked at first because they affect other readers. Longer research questions sometimes take a little more time.
Will a real person read it?
Yes. Nathan Reynolds and the editorial team handle reader mail directly. We do not send automated replies in place of an answer.
Can you contact a casino on my behalf?
No. We have no account access, no special line to operator support and no authority over payouts. Anything we sent would carry no more weight than your own message.
Do you accept payment for a listing or a better rating?
No. Commercial relationships exist and are disclosed above, but they do not buy position or wording. Offer a payment for placement and the answer will be no.
Where do your facts come from?
Published operator terms, regulator sources and other verifiable material, reviewed rather than tested — we make no claim to have deposited, played or withdrawn anywhere. Page facts on this site were last checked Sep 25, 2026, and terms can change after that date.
Do you cover casinos outside US state licensing?
Our focus is US readers and state-regulated play. We maintain a separate reference on casinos operating outside the GamStop scheme for readers researching that topic.
If you are unsure whether your question is one for us, send it anyway with a line of context. Worst case, we tell you who to ask instead — and that is still a useful answer.